Training Library

Students often rely on email (or other written) communication to connect with their advisor. Advisors are challenged with reading and responding to a high-volume of email inquiries while juggling appointments, calls, and drop-ins. Learn how to comprehensively meet student needs via email through applying Dr. Ohrablo's "5-I Advisor Competency" model. By including information, instruction, investigation, interpersonal and integrative components into written responses, advisors can augment the effectiveness of their advising and help to reduce confusion and follow-up inquiries. Learn more about each of these critical competencies and how to consistently apply them in your advising sessions.

"Thanks for inspiring me to take the time to delve deeper and reminding me that even the banal questions can have complex answers if we begin to ask questions. Great!" - Training Participant

"This webinar was quite informative and very needed." - Training Participant

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Research shows that students who feel connected to an institution and the individuals within are at less risk for departure. Advisors can develop and strengthen their relationships with students by intentionally conveying their availability/responsiveness, knowledge, effectivenss, advocacy, reliability, and caring/concern in each of their interactions with students. Learn how to integrate these characteristics into your advising repetoire.

"She voiced common challenges and presented realistic responses/solutions." - Training Participant

"Good real world examples. Very, very, informative and relevant to my experiences as an advisor." - Training Participant

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Our students are challenged with managing issues pertaining to family, relationships, social adjustment, academics, health (mental and physical) and financial concerns. When they reach out to us, they may be coming to us in an already emotionally charged state. If we are unable to reduce their anxiety at the moment they seek our assistance, their emotional state may be escalated, causing the student to respond negatively.

Advisors face the challenge of working with a variety of diverse students, some of whom may be unpleasant, seemingly unappreciative, rude, or even aggressive. Charged with helping students, advisors can find it difficult to assist students who do not accept responsibility for their behavior and place blame on the advisor for anything that goes wrong in the student’s academic experience. Advisors run the risk of burnout when they feel that students are unwilling or unable to accept their assistance. This session will help advisors understand the underlying factors which impact student behavior and provide them strategies for positively de-escalating interactions and resolving student complaints.

"The presenter was charming and looked at both student factors and adviser factors in helping to handle difficult students" - Training Participant

"Information was relative, pertinent and on point!" - Training Participant

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VOTED "MOST VALUABLE SESSION" AT NACADA ANNUAL CONFERENCE!

This presentation has attracted standing-room-only crowds at NACADA regional and national conferences. Perfect foundation for new advisors and important reminders for experienced advisors.

Quality developmental advising has been shown to positively impact student persistence and success by helping students with decision-making, goal-setting, and planning. But how do you provide developmental advising to students who just want ”prescriptive” answers to “quick” questions? Learn practical strategies and techniques for engaging students with a developmental advising approach, including strategies to assess student history and readiness, anticipate student needs, and help students move toward problem resolution and goal attainment.

"The best part was how the presenter simplified what we as advisors should do, Brilliant! I truly enjoyed and will think about everything I do and say to assess how I will be moving the student forward. Very informative and kept my attention." - Training Participant

"I am a new advisor and this was the best and most helpful session I have been to. I needed this!" - Training Participant

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RANKED 3RD "MOST VALUABLE" SESSION OUT OF 350 AT NACADA ANNUAL CONFERENCE!

COMING SOON!

Higher education institutions rely heavily on electronic communication (email, texts, messaging, online class discussion boards, chats) and records (student databases, internal databases) to conduct their daily business. We communicate with students electronically, as well as with each other. Since students readily have access to these communications (either through copies or FERPA mandated access), institutions must be careful how they communicate with students, as well as how they communicate with others about students and document those interactions. Higher education personnel must be cognizant of inflammatory or biased comments, or charges of poor or no delivery of service. Learn ways to maximize effective communication with students while effectively documenting delivery of service. We will also examine the concept of Educational Record (as defined by FERPA), as well as who should have access to records (legitimate educational interest) and discuss important relevant behaviors such as forwarding emails, copying colleagues, and copying and pasting into student records.

"Best part of the session was the examples and the personal experience." - Training Participant

"The best part of the session was the examples and how to resolve them best, very applicable, motivational, humorous, and informative – an outstanding presenter! Great expertise." - Training Participant

NOTIFY ME WHEN AVAILABLE

1. 24-Hour Access. Unlimited views (up to 5 users): $200
2. 1 Week Access. Unlimited views (up to 5 users): $500
3. 1 Year Access. Unlimited views (up to 5 users): $1,500

Group pricing and custom access periods available. Inquire here.